Store Policies
In-Store Pickup
In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
Return Policy
Thank you for shopping with Hangar 15 Bicycles.com We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.
Bicycles:
You may return bicycles within 7 days of the delivery date for a full refund or exchange. Please note that the bicycle must be unused, in its original packaging, and in the same condition as received.
Accessories:
Accessories may be returned within 30 days of the delivery date for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as received.
Return Process:
Contact Us: To initiate a return, please contact our customer service team within the specified return period, mentioning your order number and reason for return.
Approval: Once your return request is approved, we will provide you with instructions on how to proceed with the return.
Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Refund or Exchange: Upon receiving and inspecting the returned item(s), we will issue a refund to your original payment method or process an exchange as per your request.
Exceptions:
Please note the following exceptions to our return policy:
Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.
Returns beyond the specified return period may be subject to a restocking fee.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for return.
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at Contact Us: info@hangar15bicycles.com
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur and manufactures can and do change their product with out notifying us and our customers. We reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us and we will get it fixed ASAP. Thank you!